Have queries about our products? Need information on our services or policies? Want to know more about Find answers to all your queries in our FAQ section.
- Click on any of the Eight Product Categories on our website. Look at the category’s detailed catalogue to find all the listed products, their technical specifications and pricing.
- Alternatively, type the product you are looking for in the ‘Product Search’ box on our website and press ‘Enter’. If the product is available on our website, it will be displayed to you.
- Light fixtures made of glass can simply be wiped with a clean piece of cloth on a regular basis to keep them shining as new.
- You can vacuum clean products made of plastic, canvas or fabric periodically to keep them dust-free.
- For giving your high chandeliers a thorough cleaning, it is important that you take the unit down, disassemble it, clean it with a duster or a sponge, re-assemble it and put it up again.
Under normal circumstances, an order gets delivered within 20 – 30 business days. Any delay, caused due to any reason, is communicated to the customer.
RETURN, REPLACEMENT & REFUND
- You can either buy the same product from our website.
- If that particular product is not available, you can pick up any other product of equal or higher value. For higher value products, you will have to pay the additional difference in pricing.
- Payment for orders cancelled within 24 hours of placement will be refunded within 4 business days after the cancellation is processed.
- Payment for orders cancelled after 24 hours of placement will be refunded within 10-15 business days after the cancellation is processed. In this case, we will also deduct 5% of the total order value towards cancellation charges and refund the remaining balance to you.
- All major Credit and Debit Cards
- Net banking
We DO NOT store any personal information (PI) provided by customers while making online payments. Our customers are directed to their respective bank’s website to complete the payment process.
For any other query or question that is not covered under this FAQ section, please call us on +91-11-26801990, Monday – Friday, between 10AM and 8PM or send us an email at firstname.lastname@example.org