Have queries about our products? Need information on our services or policies? Want to know more about Find answers to all your queries in our FAQ section.

PRODUCT

At Kapoor Lamp Shades, you will find a wide range of indoor, outdoor, LED, architectural and functional lighting fixtures to meet all your lighting requirements.
Our products are used at a variety of locations including residential buildings, farm houses, resorts, hotels, corporate offices, retail outlets, hotels, shopping malls, hospitals, art galleries and monuments amongst others.
Yes, we provide professional lighting solutions at an additional cost. The rate typically depends upon the nature of your requirement. To discuss your professional lighting solution requirements with us, please email us at info@kapoorlampshade.com
By following either of these two simple search methods:
  • Click on any of the Eight Product Categories on our website. Look at the category’s detailed catalogue to find all the listed products, their technical specifications and pricing.
  • Alternatively, type the product you are looking for in the ‘Product Search’ box on our website and press ‘Enter’. If the product is available on our website, it will be displayed to you.
If you are unable to locate a product on our website, please email us at orders@kapoorlampshade.com with your requirement and we will get in touch with you.
While our Table & Floor lights can be easily installed by the DIY (Do It Yourself) process, for the purpose of safety and precise installation, we strongly recommend that you consult/hire a professional electrician to install or fix Wall & Ceiling lights, Picture & Mirror lights, Pendants, Chandeliers, Exterior lights, Functional lights and LEDs.
Yes, our products are fairly easy to clean and maintain.
  • Light fixtures made of glass can simply be wiped with a clean piece of cloth on a regular basis to keep them shining as new.
  • You can vacuum clean products made of plastic, canvas or fabric periodically to keep them dust-free.
  • For giving your high chandeliers a thorough cleaning, it is important that you take the unit down, disassemble it, clean it with a duster or a sponge, re-assemble it and put it up again.
If a product is discontinued, it might be difficult for us to locate it and provide it to you. However, you can still contact us at orders@kapoorlampshade.com and we can check whether it can be arranged at all from older stocks.
Sorry! We introduce new products on our online stores from time to time. Old products are usually discontinued to make room for new ones. Since most of our products are imported from abroad, we neither manufacture nor stock any replacement/spare parts.
Kapoor Lamp Shades reserves the right to introduce, edit or change any of its offers or promotions without prior notice to its clients. So, if you can’t find a promotional offer on our website, you probably missed it before it ended. But don’t worry. Stay connected for our forthcoming offers and promotions!

SHIPPING

Yes, we do! To check if we can service your area, please enter your Pin Code on the Shipping Policy page of our website.
No! We provide FREE India-wide shipping for all our products.
Yes, we do. However, shipping charges are extra and calculated according to the destination.
All orders are processed and dispatched within 15 working days from the date of order placement. You can check the expected delivery days for each product before placing an order. The expected delivery day for each product is mentioned on our website.
Under normal circumstances, an order gets delivered within 20 – 30 business days. Any delay, caused due to any reason, is communicated to the customer.
Please login to your account to see the status of your order. An email would also be sent to you along with shipping information after your order is dispatched from our end.

CANCELLATION

Yes, but you need to cancel your order within 24 hours of placing it to avoid paying cancellation charges. In other words, there are no extra charges for cancellation within 24 hours of order placement. For more details, please read our Cancellation Policy.
Sorry, individual items cannot be cancelled in isolation from an order. You can cancel the entire order within 24 hours of order placement to evade cancellation charges and choose to place a fresh order. For more details, please read our Cancellation Policy.
If you wish to cancel an order after 24 hours of order placement, you will have to pay 5% of the total order value towards cancellation charges.
Sorry, you cannot cancel an order after it has been shipped.
After receiving your request for order cancellation, it takes us 1-2 business days to process the request and initiate a refund.

RETURN, REPLACEMENT & REFUND

As per our 15-Days Exchange/Replacement Warranty, you can return a product ONLY if it has manufacturing defects. For more information on how to return the defective product, please read our Return Policy.
As per our 15-Days Exchange Warranty, you have two choices:
  • You can either buy the same product from our website.
  • If that particular product is not available, you can pick up any other product of equal or higher value. For higher value products, you will have to pay the additional difference in pricing.
Yes, you will have to bear the shipping and handling cost involved in sending the defective product back to us.
All our products are insured for transit damages. However, if you think that the order has been tampered with or the package is open at the time of receipt, please DO NOT accept the order and ask the courier executive to take it back. Importantly, please inform us about the discrepancy by sending an email to orders@kapoorlampshade.com within 24 hours, so that we can take corrective action at the earliest.
Sorry! Due to the nature of the products, we do not accept any returns. However, if you receive an item that has a manufacturing defect, we will be happy to provide a replacement. For more information on replacement of defective products, please read our Replacement Policy.
If you choose to cancel your order, we will offer you a full refund of your money.
Please note:
  • Payment for orders cancelled within 24 hours of placement will be refunded within 4 business days after the cancellation is processed.
  • Payment for orders cancelled after 24 hours of placement will be refunded within 10-15 business days after the cancellation is processed. In this case, we will also deduct 5% of the total order value towards cancellation charges and refund the remaining balance to you.

PAYMENT RELATED

You have the following payment options to choose from:
  • All major Credit and Debit Cards
  • Net banking
Sorry, currently we do not have the Cash on Delivery (COD) payment option available.
Yes, it is absolutely safe to use your Credit/Debit card(s) on our website for the purpose of making payments. All payments are processed using secure gateways provided by leading banks and service providers. Additionally, all major banks employ an added level of security by using the latest 3D security password option for verifying identities of users during online transactions.
We DO NOT store any personal information (PI) provided by customers while making online payments. Our customers are directed to their respective bank’s website to complete the payment process.

For any other query or question that is not covered under this FAQ section, please call us on +91-11-26801990, Monday – Friday, between 10AM and 8PM or send us an email at info@kapoorlampshade.com

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