At Light Store, we follow the best measures to maintain and safeguard your privacy when it comes to using our website. Please read the terms of our Privacy Policy carefully to understand how we use user information provided to us.


Sharing Personal Information

By accessing www.thelightstore.co.in, you understand and agree that you share personal information (PI) about yourself at your own discretion for the purpose of processing your order as well as for fraud prevention, shipping and credit card authorization.
This PI includes, but is not limited to, Personal Names, Addresses, Phone Numbers, Email IDs and Credit card/Debt Card information amongst others as part of your account details or transactions on this website.
We work on a secure server and adhere to the strictest guidelines with respect to your PI in order to prevent any unauthorized access to the same.


Access

We reserve the right to restrict access to certain sections of our website, or to our entire website, at our sole discretion.
If you have chosen an Email ID and Password to register on and login to our website, please ensure that your Login details are kept absolutely confidential


Intellectual Property & Copyright

Kapoor lamp Shades Ltd. holds all intellectual property rights of its website, including all trademarks, content, images, product information, website design and logos. Nothing may be copied, reproduced or disseminated in any way.
All the content and images, used in this website are subject to copyrights solely held by Kapoor Lamp Shades Ltd. Any other use of this website, its content or information is strictly prohibited.
Third party vendors shown or linked to our website own the intellectual property rights. Kapoor Lamp Shades does not accept any liability for any loss or misrepresentation that may occur from you using or relying upon these third parties.


Return & 15-Days Replacement Policy

We request you to kindly read the Terms & Conditions of our Return & 15-Days Replacement Policy stated below before placing an order at www.thelightstore.co.in

  • Due to the nature of our products, we do not accept any returns. However, as per our 15-Days Replacement Warranty, we do offer replacement ONLY if a product has manufacturing defects.
  • Customers CANNOT request for order replacements for any other reason other than manufacturing defect(s).
  • As per our 15-Days Replacement Warranty, customers have two choices in case of orders with manufacturing defects:
    • They can either buy the same product from our website.
    • If that particular product is not available, they can pick up any other product of equal or higher value. (For higher value products, they will have to pay the additional difference in pricing.)
  • To avail the 15-Days Replacement Warranty for order(s), customers should inform us about the discrepancy in product by sending an email to orders@thelightstore.co.in within 15 days from the date of receipt of the order(s).
  • In compliance with the 15-Days Replacement Warranty, we will send the replaced product (based on the customer’s choice) within 15 days of placing a fresh order.
  • The customer will have to bear the shipping and handling costs involved in sending the defective product back to us.

If an order has been tampered with or the package is open/damaged at the time of receipt, customers are advised NOT to accept the order and ask the courier executive to take it back. Additionally, they must inform us about the case by sending an email to orders@kapoorlampshade.com within 24 hours from the time of delivery, so that we can take corrective action at the earliest.



Please Note:

Apart from conditions reserved herein above, the following orders shall not be eligible for return or replacement under our 15-Days Replacement Warranty:


  • Any product that exhibits usage and/or physical damage
  • Any product that is returned without all original packaging and accessories including the retail box, manuals, cables and all other items originally included with the product at the time of delivery.
  • For any other query regarding our Return Policy, please refer to the ‘Return, Replacement & Refund’ Section on the FAQs page on our website or send us an email at orders@thelightstore.co.in


Refund Policy

We request you to kindly read the Terms & Conditions of our Refund Policy stated below before placing an order at www.thelightstore.co.in


  • A full refund of the payment amount is applicable only if a customer chooses to cancel his/her order.
  • Refunds CANNOT be made in parts, since items ordered cannot be cancelled in isolation from an entire order.
  • Payment for orders cancelled within 24 hours of placement will be refunded within 4 business days after the cancellation is processed.
  • Payment for orders cancelled after 24 hours of placement will be refunded within 10-15 business days after the cancellation is processed. In this case, we will also deduct 5% of the total order value towards cancellation charges and refund the remaining balance to the customer.
  • The terms of our Refund Policy are not bound by the terms of our Return & Replacement Policy. Therefore, the terms of refund are NOT applicable for products with manufacturing defects or orders with tampered/damaged packaging.

For any other query regarding our Return Policy, please refer to the ‘Return, Replacement & Refund’ Section on the FAQs page on our website or send us an email at orders@kapoorlampshade.com


Shipping Policy

We request you to kindly read the Terms & Conditions of our Cancellation Policy stated below before placing an order on www.thelightstore.co.in

  • Kapoor Lamp Shades provides FREE India-wide shipping for all its products.
  • All orders undergo strict quality check prior to packing and shipping.
  • All our products are insured for transit damages.
  • All orders are processed and dispatched within 15 working days from the date of order placement.
  • A customer is notified through email when his/her order is dispatched from our end. The email also contains shipping information to help him/her track his/her respective order.
  • The expected delivery day for each product is mentioned on our website. Please check the expected delivery days for each product before placing an order.
  • An order typically gets delivered within 20 – 30 business days (within India, under normal conditions).
  • If there is any delay, caused due to any unforeseeable reason, the same is communicated to the customer.
  • Customers can log in to their accounts on www.thelightstore.co.in to track the status of their respective orders.

For any other query regarding our Shipping Policy, please refer to the ‘Shipping’ Section on the FAQs page on our website or send us an email at orders@kapoorlampshade.com


Cancellation Policy

We request you to kindly read the Terms & Conditions of our Cancellation Policy stated below before placing or cancelling an order on www.kapoorlampshade.com

  • All orders placed on www.kapoorlampshade.com should be cancelled within 24 hours.
  • No extra charges are applicable when you cancel an order within 24 hours.
  • A 5% cancellation/processing fee is levied if the order(s) is cancelled after 24 hours of being placed.
  • An item cannot be cancelled in isolation from an order. In such instances, the entire order should be cancelled within 24hours of placement and a fresh order should be placed.
  • Order cancellation requests take about 1-2 business days to get processed.
  • Payment for orders cancelled within 24 hours of placement will be refunded within 4 business days after the cancellation is processed.
  • Payment for orders cancelled after 24 hours of placement will be refunded within 10-15 business days after the cancellation is processed. In this case, we will also deduct 5% of the total order value towards cancellation charges and refund the remaining balance to you (as stated in Point No. 3 above).
  • Orders CANNOT be cancelled after they are shipped.

For any other query regarding our Cancellation Policy, please refer to the ‘Cancellation’ Section on the FAQs page on our website or send us an email at orders@kapoorlampshade.com


Kindly Note: The terms of our Privacy Policy are subject to change at any point of time without any prior notice.

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